Privacy Policy
Da Vinci Regenerative Longevity, with its registered office at 65 Central Street, Houghton Estate, Johannesburg, South Africa, is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or make use of our services.
By using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing and use of your personal information as described herein.
Where permitted by applicable law, we may also collect and process your personal information where:
• it is necessary to enter into or perform a contract with you;
• it is necessary to comply with a legal obligation;
• it protects your legitimate interests;
• it is necessary for our legitimate business interests; or
• another lawful basis exists under the Protection of Personal Information Act, 2013 (POPIA).
We may update this Privacy Policy from time to time. Any amendments will be published on this page and will become effective upon publication.
Our website may contain links to third-party websites. Da Vinci Regenerative Longevity is not responsible for the privacy practices or content of these external websites. We recommend that you review the privacy policies of any third-party websites you visit.
Collection of Personal Information
Da Vinci Regenerative Longevity collects personal information in a lawful, fair and transparent manner, and only where necessary for the provision of our services.
We may collect information when you:
• submit an enquiry;
• request an appointment;
• complete online forms;
• subscribe to newsletters or marketing communications;
• participate in surveys;
• provide feedback; or
• interact with our website.
The Information We Collect
We collect two categories of information.
1. Tracking Information
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies allow us to:
• understand website traffic;
• remember your preferences;
• improve website performance;
• analyse visitor behaviour; and
• enhance the functionality of our website.
Session cookies exist only while you browse the website and are automatically deleted when your browser closes.
Persistent cookies remain on your device for a period determined by your browser settings or the website administrator.
Most browsers allow you to disable or manage cookies. Please note that disabling cookies may affect certain website functionality.
Please refer to our Cookie Policy for more information regarding our use of cookies.
2. Personal Information
Personal information refers to information relating to an identifiable individual.
Depending on your interaction with us, we may collect:
• name and surname;
• email address;
• telephone number;
• physical address;
• date of birth;
• appointment requests;
• therapy enquiries;
• medical information voluntarily submitted through enquiry forms;
• communication preferences; and
• any other information you choose to provide.
We collect only the information necessary to provide our healthcare services and respond to your requests.
Some information may constitute special personal information under POPIA, including health information. By voluntarily providing such information, you consent to its processing solely for the purposes for which it was provided, unless another lawful basis applies.
Certain information (such as your name, contact details and email address) may be mandatory in order for us to provide services. Other information is optional.
How We Use Your Information
Tracking Information
We use website analytics and aggregated tracking information to:
• improve our website;
• understand visitor behaviour;
• enhance user experience;
• monitor website performance; and
• improve our services.
Where we make use of third-party analytics providers, we require them to implement appropriate security measures and use the information only for the agreed services.
Personal Information
Your personal information may be used to:
• respond to enquiries;
• schedule and manage appointments;
• provide requested healthcare information;
• communicate regarding treatments or services;
• send appointment reminders;
• provide newsletters or marketing communications where you have consented;
• improve our services through feedback analysis;
• personalise your website experience;
• maintain patient and administrative records;
• comply with legal and regulatory obligations;
• detect or prevent fraud or misuse of our website; and
• protect the rights, safety and security of our patients, staff and business.
You may opt out of marketing communications at any time.
Disclosure of Personal Information
Da Vinci Regenerative Longevity does not sell, rent or trade your personal information.
We may disclose your personal information where necessary to:
• authorised employees;
• healthcare practitioners involved in your care;
• service providers who assist with website hosting, appointment systems, communications or IT support;
• professional advisers;
• regulatory authorities where required by law; or
• any other party where disclosure is legally required or authorised.
All third-party service providers are required to maintain appropriate confidentiality and security measures.
International Transfers
Where your information is processed outside South Africa, we will ensure that appropriate safeguards are in place and that such transfers comply with POPIA.
Retention of Information
We retain your personal information only for as long as necessary to:
• provide healthcare services;
• comply with legal and professional obligations;
• resolve disputes;
• maintain appropriate medical records; or
• fulfil the purposes outlined in this Privacy Policy.
Where personal information is no longer required, it will be securely deleted or anonymised in accordance with applicable legislation.
Updating Your Information
You have the right to request access to, correction of or deletion of your personal information where permitted by law.
Should your personal information change, please notify us using the contact details below so that we may update our records.
Security
Da Vinci Regenerative Longevity takes reasonable technical and organisational measures to protect your personal information against:
• unauthorised access;
• accidental loss;
• misuse;
• disclosure;
• alteration; and
• destruction.
While we implement appropriate safeguards, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
Your Rights Under POPIA
Subject to applicable legislation, you have the right to:
• request access to your personal information;
• request correction of inaccurate information;
• request deletion where appropriate;
• object to certain processing activities;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Information Regulator.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us:
Da Vinci Regenerative Longevity
65 Central Street
Houghton Estate
Johannesburg
South Africa
Information Regulator
If you believe that your personal information has been processed unlawfully, you may lodge a complaint with:
The Information Regulator (South Africa)
